WhatsApp Messenger,WhatsApp Business App和 WhatsApp API 之間的區別

原來WhatsApp有三種?到底WhatsApp Messenger,WhatsApp Business App和 WhatsApp API之間有甚麼分別? WhatsApp 在全球擁有有超過20億的每月活躍用戶,作為一個普及、可靠且安全的跨平台通信服務,令其成為與朋友,家人,同事以及客戶進行互動的首選手機通訊應用程式。 我們不難看出其背後擁有龐大用戶群的原因。該平台使用上非常直接簡便,功能不僅止於互相傳送訊息,其他功能包括端到端加密,支援多媒體共享(照片,視頻,音頻,PDF文檔,試算表,投影片等),群組聊天,語音和視像通話,語音訊息。只要是你能想到的,WhatsApp都能做到。 該公司設計了適合各種用戶類型的平台,包括個人,本地商戶,甚至大型企業。其產品範圍包括: WhatsApp 個人版 WhatsApp Business App WhatsApp API WhatsApp個人版 vs WhatsApp Business App vs WhatsApp API 每一個解決方案都有其自身的優點和特別功能。在這篇文章中,我們將說明它們之間的差異(以及相似之處)。那首先讓我們看看個人版WhatsApp和WhatsApp Business App(以WhatsApp API)之間的區別是什麼: 1. WhatsApp 個人版 個人版WhatsApp應用程式針對那些想通過一對一和群組訊息功能與朋友,家人跟同事保持聯繫及互動的個人用戶。 這個應用程式具有基本通訊功能,包括發送免費訊息給你手機中的聯繫人。只需下載並安裝該應用程式,你就可以立刻開始發送消息和撥打電話。 2. WhatsApp Business App 另一方面,WhatsApp Business App是專為希望通過即時訊息傳送與客戶保持日常互動的小型企業而設計。它可以與個人WhatsApp應用程式一起安裝和使用。 這免費的WhatsApp BusinessApp擴展原本平台的核心功能,新附加功能包括標籤聯繫人和基本自動化(包括快速回覆,問候和離線訊息)。 WhatsApp Business還可以幫助解決以業務為中心的工作流程,如客戶支援,付款通知以及市場推廣和銷售。與此同時,你也可以通過創建商品目錄來展示你的產品和服務。 WhatsApp和WhatsApp Business也具有相似之處。兩者均可免費下載和使用,方便進行語音和視像通話,並允許傳送文字訊息,多媒體檔案,音頻訊息以及其他大小不超過100MB的文件和檔案。它們還可以將其內容廣播至最多256個聯繫人。 因此選擇Whatsapp Business還是個人版Whatsapp 完全取決於你是個人或是商業用戶。 3. WhatsApp API WhatsApp API與WhatsApp和WhatsApp Business App 有很大的差別。最重要的是,它是針對規模不斷擴大的大型企業,為他們提供其他兩個產品所沒有的企業級的功能。其中之一是可以申請於你公司名稱旁邊的加上可識別綠色剔號,這表示你的公司是已通過WhatsApp驗證,提高消費者信心。 雖然WhatsApp和WhatsApp Business App 可免費下載,並允許你使用手機或固網電話號碼創建帳戶(後者僅限於WhatsApp Business),任何企業想要使用WhatsApp API都必須透過官方供應商(BSP)(如WATI)的服務才能開通對 API 的權限。 雖然WhatsApp API 是需要收費的,但它集合更多先進强大的功能,並解決企業的痛點。當中包括自動化回答,多人同步使用WhatsApp等。 例如,其簡便的聊天機器人可以實現對話自動化,從而使你可以快速並一致地回答客戶的常見查詢。 此外,它容許多個客服同時登錄。在機器人不能回答的時候,可以分配給不同客服以便回應每一項客戶查詢。控制板提供簡單易明的圖表顯示多項重要數據,讓你充分了解客服的表現。這些功能是其它兩個產品缺乏的。 雖然其他兩個解決方案都具有適用於Android和iOS設備的應用程式,但是WhatsApp API沒有預設的界面。WATI提供了桌面和手機應用程式 – 無需編程可直接使用使用WhatsApp API功能。無論身在何處都可以隨時隨地與客戶保持聯繫,從而降低了無法及時答覆客戶查詢的風險。 WhatsApp和WhatsApp Business都允許用戶交換訊息和多媒體檔案,但檔案大小限制為100MB。透過API,你可以付費推送範本訊息,即時通知你的客戶。你可以在這裡查詢有關WATI的收費,或直接與我們聯繫。透過 API 更可以廣播給1000人或以上。WhatsApp個人版和WhatsApp Business應用程式都有廣播的限制。

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Difference between WhatsApp Messenger, WhatsApp Business App, and Business API

WhatsApp is a popular, reliable, and secure cross-platform communication service that prides itself with over two billion monthly active users across the world. All these users have picked its apps as the go-to method for interacting with their friends, family, colleagues, and customers.  It isn’t hard to see why. The platform is exceptionally user-friendly, intuitive, and offers lots of features that extend its functionality beyond mere text message exchange. Depending on the solution, these features include end-to-end encryption, support for

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WATI Featured by Join.chat – Top WooCommerce Plugin for WhatsApp

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WhatsApp Business Use Cases for Ecommerce

WhatsApp has been recognized as one of the leading messaging platforms in the world, thanks to its simplicity, efficiency, and handy conversation tools at its users’ disposal. These traits have led to a rising interest from businesses as well, which is why the company has created its Business platform.  The platform comes in two forms: the free WhatsApp Business app suitable only for small and local businesses, and the paid WhatsApp Business API targeted to businesses with larger teams dedicated

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WhatsApp Business Mobile App for Multiple Users 

Helping over 2 billion users connect with one another and share content, the WhatsApp app is one of the most popular ways to message and call on various platforms - iOS, Android, or web. It owes its immense success and popularity to the many advantages it offers (like the ease of use, simple interface, video calling, document sharing, and the like), as well as options developed for different types of users in mind, small and large businesses included. However, while

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